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INCLEMENT WEATHER

When there is inclement weather in our region, the Carolina Theatre of Durham understands that weather or travel conditions can cause concern for guests. Most events will go on as planned. Our team will take the following steps to keep guests informed of updates and changes.

  • If there is any significant change in a scheduled performance, we will email affected ticket holders.
  • We will communicate the status of all events on our website. During inclement weather, our website is updated on a continual basis.
  • We will answer inquiries as quickly as possible. Please note that the volume of inquiries during inclement weather can be high. Our normal box office hours are Tuesday to Friday, 10:00 a.m. to 6:00 p.m. You can contact the Box Office by phone at (919) 560-3030 or by emailing us at efan@carolinatheatre.org.

The events we host control this decision and only cancel or postpone their shows in the following situations:

  • Performers are unable to travel to Durham.
  • Overriding action was taken by government authorities that includes the imposition of a defined curfew or an enforced travel ban in Durham, NC.
  • Interruption of utility services to the building.

Virtually all the face value of each ticket goes to the artist, promoter, or rental client as part of their contracted fee. If the Carolina Theatre of Durham were to offer refunds or credits without the presenter’s approval, we would not be able to meet our financial obligations for the event. Before purchasing tickets for events at the Carolina Theatre of Durham, please know that all sales are final. Please see our terms and conditions for more details.

Yes, tickets can easily be transferred through your account. If you require assistance, please contact the Box Office by email at efan@carolinatheatre.org or by phone at (919) 560-3030. Our normal box office hours are Tuesday to Friday, 10:00 a.m. to 6:00 p.m.

A State of Emergency is a legal designation that state or local officials may issue in response to a wide range of situations, including severe weather or other emergency conditions. Its purpose is to give government agencies additional flexibility and access to resources to help protect public safety and respond effectively.

While the phrase “State of Emergency” can sound alarming, it does not automatically change day-to-day activities for residents or businesses.

Under a State of Emergency:

  • Schools, businesses, and government offices are not required to close unless specifically directed.
  • Travel is permitted, unless restrictions or curfews are explicitly announced as part of the declaration.
  • Government agencies may activate additional protections, funding mechanisms, or consumer safeguards (such as anti-price-gouging measures).

A State of Emergency does not, on its own, mean that events are canceled or postponed.

The Carolina Theatre of Durham closely monitors official guidance, weather conditions, and safety considerations. Any changes to scheduled events will be communicated directly to ticket holders and shared on our website and social media channels.