Frequently Asked Questions

When visiting the Carolina Theatre, there are some dos and don’ts that we want you to be aware of, including what you can and cannot bring. If you have any other questions, don’t hesitate to reach out.

Box Office Hours

The Box Office is open Monday – Friday, 10:00 a.m. – 6:00 p.m. If you have a question regarding live event or film tickets, please contact us at (919) 560-3030 or

If you have a question about Member tickets, please contact Development Coordinator, Cheyanne Murdock by emailing or calling (919) 560-3040 x247.

Lobby doors usually open one hour before the start of an event. House doors usually open 30 minutes before the start of an event.

The safety and comfort of our guests and artists is our top priority.

All guests and their bags are subject to inspection upon entry.

Prohibited items include but are not limited to:

  • No firearms or weapons of any kind
  • No alcohol or any other outside beverages and/or food
  • No backpacks
  • No professional photography equipment with removable lenses based on artist’s discretion
  • No recording equipment based on artist’s discretion

These items should be left in your car, at home or can be checked with our security staff.

The Carolina Theatre wishes to ensure the enjoyment of all our guests in a safe and inviting atmosphere.

We are accepting credit cards only and no longer accepting cash as a form of payment. We apologize for any inconvenience this may cause.