Frequently Asked Questions

When visiting the Carolina Theatre, there are some dos and don’ts that we want you to be aware of, including what you can and cannot bring. If you have any other questions, don’t hesitate to reach out.

Box Office Hours

The Box Office is open Monday – Friday, 10:00 a.m. – 6:00 p.m. and open one (1) hour before live performances.

If you have a question regarding live event tickets, please contact us during regular business hours at (919) 560-3030 or efan@carolinatheatre.org.

If you have a question about Star Member tickets, please contact Abigaile Bates by email at abigaile@carolinatheatre.org.

Cinema Box Office Hours

The Cinema Box Office is open 30 minutes prior to the first screening of the day and closes 15 minutes after the last screening starts.

If you have a question regarding film tickets, please contact us during regular business hours at (919) 560-3030 or efan@carolinatheatre.org.

A portion of ticketing fees goes directly to our ticketing provider. The fees also cover the cost of our box office staff to provide guests with great customer service over the phone or in person. A portion of the fees is set by the promoter or event; therefore fees differ based on the event and the ticket price.

Since the fees vary event-to-event based on promoter or event requirements, the percentage going to the theater varies as well. However, the majority of the ticketing fees go to cover our nonprofit theater’s costs of running our ticketing services (staff, software, credit card processing, ticket stock, etc.).

Virtually all of the face value of each ticket goes to the artist, promoter, or rental client. Our nonprofit theater is reliant on a portion of the fees collected to support our ongoing operations.

All ticket purchases will incur a fee and vary event-to-event based on promoter or event requirements. Online purchases will have the highest fees while over the phone and in-person orders will have reduced fees. The majority of the ticketing fees go to cover our nonprofit theater’s costs of running our ticketing services (staff, software, credit card processing, ticket stock, etc.).

Conv.Fee = Convenience Fee: Credit Card Processing Fee and Ticket Software Fee Included
Fac. Fee = Historic Preservation Fee
Tax = NC Entertainment Tax

The Historic Preservation Fee helps with the upkeep and maintenance of the Carolina Theatre.

Lobby doors usually open one hour before the start of an event. House doors usually open 30 minutes before the start of an event.

The safety and comfort of our guests and artists is our top priority.

All guests and their bags are subject to inspection upon entry.

Prohibited items include but are not limited to:

  • No firearms or weapons of any kind
  • No alcohol or any other outside beverages and/or food
  • No backpacks
  • No professional photography equipment with removable lenses based on artist’s discretion
  • No recording equipment based on artist’s discretion

These items should be left in your car or at home.

The Carolina Theatre wishes to ensure the enjoyment of all our guests in a safe and inviting atmosphere.

Yes, the Carolina Theatre has adopted reserved seating for its film operations. Following industry standards, this change enhances the film-goers experience at our venue by allowing patrons to secure their favorite seats in advance, skip the rush at the box office, and enjoy a relaxed moment before the film starts.

We are only accepting debit or credit cards as a form of payment. Cash and Apple Pay are not accepted. We apologize for any inconvenience this may cause.

Our water fountains have been replaced with eco-friendly water bottle filling stations. Small paper cups are available at each station, or you may bring an EMPTY refillable bottle with you to help the Carolina Theatre reduce our plastic footprint.