Carolina Theatre of Durham, Inc

ctd, inc

Join Our Team

 

The Carolina Theatre is always looking to expand its pool of well-qualified employees with experience in certain areas of operations related to live events and cinema.

If you have at least one year experience as a box office clerk, house manager, concessions clerk, or projectionist, and you want to work in an environment where customer service excellence is expected, we’d like to hear from you.

To apply, submit an application and resume to efan@carolinatheatre.org. Please understand that the availability of positions varies throughout the year, so you may not hear from us immediately. No phone calls or walk-ins please.


Current Openings

The historic nonprofit Carolina Theatre of Durham is seeking an experienced Box Office Manager. This position supports the theater’s mission by managing the team responsible for the theater’s first contact with guests and donors and in serving our community by bringing a range of artists, films, and educational programs to our region.

This position manages the daily operations of the Carolina Theatre box office. The ideal candidate will have proven experience in TicketMaster ticketing (including Archtics and Host), customer service, financial reporting, and staff management. Position reports to the Director of Operations. Experience with nonprofit organizations and working with development offices is a plus.

The box office manager is responsible for the ticketing builds, setup, maintenance, and management of assigned live events and film programming at the Carolina Theatre. This critical management position requires experience in building shows and maintaining records inside a TicketMaster system; exceptional organizational and customer-service skills and the ability to work efficiently and accurately under pressure while interfacing with both staff and guests.

Core Duties:
Build, maintain and modify events in the ticketing system at the direction of Carolina Theatre staff and booking partners, promoters, and rental clients. Work with Live Events, Marketing and promoters to create event pricing, scaling, manifest creation and schedule on-sale dates.

Communicate with TicketMaster, clients, and national contacts for VIP and Fan Club programs, to maintain national TicketMaster standards and meet client expectations.

Maintain event ticket inventory and placement of all ticket holds and comps for live events. Ensure ADA compliance for all ticketed events.

Generate and distribute the daily ticket count report for assigned shows.

Serve as prime contact with TicketMaster regarding events and system maintenance, and providing on-site system administration for all aspects of TicketMaster software and hardware.

Report and follow up on any ticketing equipment repair issues.

Prepare, process and store all Live Event financial reporting and Cinema event reporting in conjunction with the Finance and Marketing Departments.

Assist the Development Department in providing service to Carolina Theatre donors, and processing Sustaining Memberships on a monthly basis.

Generate show audits, method of payment forms and other post-show reports needed for show settlement and record-keeping.

Responsible for hiring, training, scheduling and management of Box Office staff, including part-time staff. Complete Box Office payroll forms.

Maintain Box Office customer service program. Resolve customer service issues as necessary.

Audit tickets, complete data entry and sell tickets during business hours, events and day shifts as necessary, including on-call support every weekend for Cinema Box office.

Responsible for box office safe and all monies inside. Complete daily deposits and monitor credit card functions.

Other duties as assigned.

EDUCATION/EXPERIENCE:
• Two to four years related ticket industry experience or equivalent combination of education and experience.

QUALIFICATIONS:
• Mastery of TicketMaster ticketing software, specifically Archtics and Host.

• Significant experience in Microsoft Word, Excel, and Outlook, and ability to learn all required business systems, including any financial reporting systems.

• Must be detail-oriented, organized and able to multi-task

• Exceptional customer service, oral and written communication and interpersonal skills

• Must have flexibility in hours and days available for scheduled events, including nights and weekends.

COMPENSATION:
This full-time, exempt management position includes health, dental, vision, disability, and life insurance benefits and a generous PTO program. Pay range is dependent on experience and ranges from $40,000-45,000 plus health, dental, vision, life and disability insurance, and generous PTO.

TO APPLY:
Please send COVER LETTER explaining how your experience specifically fits our job descriptions and requirements, plus RESUME & REFERENCES in PDF Format to HR@carolinatheatre.org

To ensure correct routing, email subject should read: BOX OFFICE

The Carolina Theatre is an Equal Opportunity Employer, values a diversity of people and experiences, and strongly encourages qualified candidates from all backgrounds to apply.

Thank you!

The historic nonprofit Carolina Theatre of Durham is seeking an experienced Technical Director. This position supports the theater’s mission by managing the team responsible for the theater’s production department which serves our community by bringing a range of artists, films, and educational programs to our region.

The Carolina Theatre of Durham, Inc. is a 501(c)(3) non-profit organization which manages the City-owned historic Carolina Theatre complex including the 1,000-seat historic Fletcher Hall and two cinemas which screen independent film, as well as festivals and retrospectives, 365 days per year. The organization presents more than 50 Star Series performances per year in Fletcher Hall and provides more than 35 educational performances for more than 15,000 schoolchildren from 12 counties in our Arts Discovery series. Fletcher Hall is also home to a number of performing arts resident companies and hosts a variety of non-profit and commercial events throughout the year.

Core Duties:
• Operate, maintain, and safeguard the technical assets of the theatre, including the use of lighting, sound, rigging, communications, and Digital Cinema Projection equipment.

• Monitor the condition and provide upkeep on all theater equipment and technical systems such as rigging, sound, lighting, projection, communications and other systems.

• Recruit, train, and schedule paid technical staff including sound, light, fly, spot operators and other positions necessary to staff all events in the theatre. Recruit, train, and staff department head positions in electrics, audio, rigging, carpentry, and other key crews.

• Advance production details with national touring artists/representatives, rental clients and producers, and relay information to staff in a timely manner. Act as technical liaison between rental clients, promotors, and Carolina Theatre staff.

• Direct the logistics of live presentations and major events including backstage activity and fulfillment of artist contract riders.

• Create and provide accurate equipment costs and staffing requirements for all live events, provide those to rental clients (or rentals manager), CTD staff, plan for, schedule, and rent all needed equipment or personnel to produce the event.

• Assist with the preparation of production department budgets, ensures department and shows stay within budget, maintains inventory of supplies and equipment, and is responsible for ordering departmental supplies.

• Prepare timely reports of labor, supplies and services as needed to settle events and prepare payroll.

• Makes recommendations to management regarding equipment upgrades, or major replacement or repairs.

• Works with the City of Durham (who owns the theater building) General Services division on major upgrades, repairs, and capital improvement projects

• Other duties as assigned.

EDUCATION/EXPERIENCE:
Candidates should have a degree in technical theatre, or equivalent professional work experience for this lead position.

QUALIFICATIONS:
Candidate needs experience in the techniques, methods and procedures of concert, theatre, and dance productions including stage, set, sound and lighting design and implementation; stage management; computerized lighting systems; stage carpentry, appropriate safety precautions and procedures, and have strong computer skills. Candidate should be experienced with customer-service skills and highly organized. Experience advancing shows with touring events is strongly preferred.

This position requires strong attention to detail and superb organizational and customer service skills. It is a team building and leadership position and needs someone with effective and clear written and verbal communication skills.

Experience working within governmental budget and capital improvement processes and managing the documentation required of government-funded projects will be helpful.

COMPENSATION:
This full-time, exempt management position includes health, dental, vision, disability, and life insurance benefits and a generous PTO program. Pay range is dependent on experience and ranges from $45,000-50,000 plus health, dental, vision, life and disability insurance, and generous PTO. Hours are variable and include significant nights and weekends.

TO APPLY:
Please send COVER LETTER explaining how your experience specifically fits our job descriptions and requirements, plus RESUME & REFERENCES in PDF Format to HR@carolinatheatre.org

To ensure correct routing, email subject should read: TECHNICAL DIRECTOR

The Carolina Theatre is an Equal Opportunity Employer, values a diversity of people and experiences, and strongly encourages qualified candidates from all backgrounds to apply.

Thank you!